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  • I am actually very surprised that I am writing cross words about Best Buy but I am going forward. We purchased a TV last week. This TV was not in stock and had to be ordered and delivered. It was set up for 9/9/13 for delivery. On Saturday the 7th, we were called by Best Buy to confirm delivery between 11:30 and 1:30. Great!! So, we took Monday the 9th off, prepared the entertainment center for the new TV, removed the old TV and all the wires, plug ins, dismantled the surround sound, etc. As anybody knows, this is a time consuming job but we did it to prepare for a quick delivery and installation. At 1:30, no TV. So we called. We were told by Best Buy the delivery is set for 9/11/13. Uh no..... we have paperwork and a phone message stating otherwise. The young man on the phone decided to give me attitude about this change and told me to be quiet, simmer down and listen to what I need to do next. Yea. He said that. I got a phone number to the warehouse and was told, "The truck didn't show up today." Really? A trucking company is OK with a truck driver not showing up? Really? Off to the store I went and spoke to Manny, the store manager. Good guy and doing the best he can do with a situation that is obviously a lie and somebody dropped the ball pretty badly. Found out the TV just didn't make it on the truck for whatever reason and the when I called angry, well.... the TV was put on a late truck for arrival that evening. Really. Finally, at 8:30 in the evening, we drove 40 miles to pick up our TV at the warehouse and installed it on our own. I'm not comfortable with the lies Best Buy told us and even less impressed with the customer service provided with the exception of Manny, the store manager of the Fiesta Mall location.
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