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| - I'm a fairly regular Panera visitor, probably averaging at least once visit per week at various locations for last 10+ years. Standard Panera food here, don't think that warrants a review, but this is still the worst location I've ever visited because of its poor customer service.
You should be able to conveniently order online/through their mobile app, which tells you your order is ready for you to just walk in & pick up at a self-service shelf within 5-10 minutes. It's always worked flawlessly for me at other locations, but at this Panera, don't count on it if you're in a hurry--several times, I've come in and my order is not in the usual spot, but instead just sitting behind the counter, totally defeating the purpose of saving time and skipping the line. On my last visit, turns out it was waiting because they were out of one of the items to fulfill it, no big deal, except I sensed immediate attitude from the employee (seemed like a manager and I think she's mentioned in another negative review here...). At the risk of sounding entitled, if a business makes a mistake, I really do expect them to at least be pleasant through the rest of our interaction.
On a previous visit, I've had to endure a morning cashier that seemed more into chatting up her friend next to me, who was not in line or buying anything, speaking super friendly to her, but acting upset that she even had to take my order--just do your job and act like a normal employee instead of treating me like garbage. And don't make me stand there and wait to get a word into your personal conversation so I can ask for the cup of the drink I ordered that you forgot to give me.
Multiple times on other to-go orders, they've forgotten my sides, made especially worse as the last time I was there to wait for it to be prepared I had to listen to the employee making my food have a super long, personal conversation with another worker who was just standing around, complaining about coworkers.
Overall, small annoyances that keep adding up, making me think that management at this location really must not be able to take care of the business well and making me thinking about choosing somewhere else nearby for a quick meal instead.
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