I have been using Bryant Pest Control for around 1.5 years and usually have a good experience, quick responses via phone and email and friendly technicians.
My only complaint is that I've had an unfriendly technician a couple of times who actually sprayed the chemical basically in my 25lbs dogs face today. I had to ask him to wait for me to move the dog before he starts spraying the chemicals so that my dog doesn't get poisoned. It's not as if I was taking time to move the dog--the guy walked into my house, I walked over to him to ask my question, my dog followed me (as dogs do) and was smelling the guys shoe and he just started spraying the chemical! Have a little courtesy and respect for people's family members!
I will be calling the company today to request them to never dispatch this tech to my house again, he is not welcome here if he cannot be a little friendly and respect my pets
Finally - Bruce is awesome. He is always friendly and stops to say "hi" to my dog for a few minutes before or after spraying the house.
UPDATE - I called the company and they were indeed apologetic for the employees behavior and offered a refund on this months service and to speak with the owner about the incident. This is why I keep using Bryant :) One bad employee doesn't sour the entire company, and luckily I've had a long history with them to know that!
And yes, my pup is still alive and well :)