Had my hair highlighted and balayaged with Kelsie - she was amazing! Listened to what I wanted but also gave realistic expectations and advice on what she thinks would work best, which is exactly what I want from someone who should be an expert at what they do. She walked me through the entire process and the end results were great. Although she ran a bit behind, and was unable to complete my blowout, she handed me over to Xiao who gave me the best blowout I've ever had..seriously I didn't want to wash my hair knowing I wouldn't be able to ever get those same results myself. Customer service was overall great, with the multiple offers of a beverage including wine! I will definitely be back!