This is probably the 4th time I've rented a car from Avis at PHX. A rental car is a rental car. How can that get screwed up? Well, I picked up my car at 12:30 am or so. Went to Avis counter at Sky Harbor. 1 person on counter helping someone with directions. Another person walking around straightening furniture... Stood there in line (I was the only one in line) for at least 15 min only to be told I should go downstairs to the preferrred customers and someone can help me there. Same BS. waited, finally got my car. My mistake was I asked for directions to a hotel close by. I was given directions that took me around the city and back before reaching the hotel. (hotel is 5 minutes away from airport exit). My fault of course, should have relied on my gps. When returning the car, no attendant in site. left my car.... went to counter...they said, "oh, we can email you the receipt...." I'd pay a few dollars more next time to receive service than to pay less and get little service.. Old Saying YOU GET WHAT YOU PAY FOR and boy did I learn