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| - We had been a tenant of Metro for 3 years. We were good people who took care of the house. We stayed in one house for 2 years then moved into a bigger house....and that's when trouble started.
We looked at the house the same day it came onto the MLS. The tree in the front of the house had branches hanging on the roof, carpets and house were never cleaned, house had typical wear and tear that wasn't fixed. We were told everything would be taken care of by the time we moved in. They had the carpets cleaned and we got the keys. My husband went into the house the day before we were suppose to move in and the carpet cleaning company they had come in left the patio door screen open. We had crickets, ants and black widow spiders inside the house. We also noticed live and dead cockroaches all over the place. We had our pest control guy come out and spray. Then we contacted Metro to have them take care of the cockroach problem.
Our first mistake was we didn't take pictures. We documented as much as we could but we missed some things that we should've mentioned like corners of the walls were chipped, oil stains in the garage. I thought that was a normal wear and tear.
So we found a different house (non Metro property) on the same street to save some money and moved out Oct 2013.
We had the carpets cleaned by professionals. We cleaned the house, we sprayed all weeds. We had the landscaping done in August.
Here came the trouble....we got a "deposition" letter from Metro. They took our $750 deposit away from us and charged us an additional $455!
I emailed an appeal to Michael at Metro and raised some hell. We got charged for the previous tenants crap. Because of the way the house looked when we moved in either they didn't inspect the house or they just didn't care what the house looked like. I asked for proof that the house was inspected prior to us moving in, they never sent any documents. We got charged for painting the entire downstairs, holes in walls (A LIE!!) screws missing in cabinets (WHAT?!?) landscaping, cleaning and misc maintenance. We took pictures after we had the carpets cleaned and the
house was spotless. After I appealed the allegations we received a check of only $295. We still got charge $455 for other peoples mess. After we got this deposition letter, Jason, a Metro inspector happen to pull up into the driveway of the house we had rented (we live across the street from this rental) my husband met him at the door and wanted an explanation. His words exact - he saw nothing but typical wear and tear in the house except for some slight fading of paint.
I put all of this info into my email to this Michael, Michael did apologize that someone missed the 3rd page of my walk thru papers before we had moved in and someone would be in contact with me soon.
Today (11/16/13) we received the $295 check. At this point I don't have the energy to fight this anymore, I feel we deserve our full deposit back of $750 but what can I do? They never gave us proof that the house was inspected before we moved in.
As a tenant you have NO rights.
Pros of Metro - any repairs you need done they get done quickly. Emails do get answered quickly.
Tips for dealing with Metro. Take pictures before moving in. Every wall, and small issue, take pictures, video, whatever you have to do to protect yourself. Take a newspaper with the date and put that in every picture. Document, document, document. And get even the tiniest problem fixed in the house by their handyman.
It makes me sick to know they are abusing the landlord privilege and I was dumb to think they wouldn't try and screw us over. I will never rent from them again.
Thanks for the added stress Metro and we loved taking it up the a** just so you can make a buck off of a family with 3 young kids. Hope your belly's are full at night. Some people do count on a full refund of hard earned $750.
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