Unfortunately this El Pollo Loco location lacks quality, customer service and order accuracy.
I live super close to this location however now find myself traveling further away from home to ensure a good experience.
The staff has a bad attitude and they often get my order wrong or leave something out that I paid for.
When there is an issue that is their error and not my fault they never apologize or make it right. The staff almost seems resentful when they make a mistake on my order.
The Manager does not speak good english so it is hard to communicate with her regarding issues.
The last time I was there around 7pm, keep in mind they close at 11pm. The cashier Ivan was arguing with me because they were out of chicken breast (white meat preference). He said I could wait 30 minutes and he informed me that they have guidelines to follow that Corporate makes on cutting back on chicken that is made???? I am not sure how that is my problem as a customer but ok?
I will never understand going into a chicken restaurant and them being out of chicken?
This location has a bad attitude and does not care, avoid at all cost!!!
You have been WARNED!