I'm really not sure why there are bad reviews at this place. My wife and I have been going here for quite some time now. Service has always been great. The food is really good as well. We pretty much get the brisket every time, not because anything else is bad, just that the brisket is so good. I like that we were asked if we wanted any fat. Brisket typically has fat, I prefer it, however my wife does not, so they accomedated us without us even asking. We have never experienced bad customer service, they have always been polite and friendly.