Well, I have had FBI pizza and it is pretty good and it should be given the high price but no where near as good as San Remo but San Remo doesn't deliver. The delivery is what my issue is about. I ordered a pizza at 5:45 and was told it would be 90 minutes which wasn't great but my guests and I decided to go with it. At 7:15 I called the store to check on status and was told my pizza was on the way. At 8:00 my pizza had not arrived. At this point we were sooooo hungry that we had to walk to another pizza place in the neighbourhood to pick up a pizza. Not good at all. While we were walking to get the pizza from another place the pizza arrived from FBI....how fresh could it be given it left the store 60 minutes before? Needless to say I wasn't at home and didn't accept the pizza. They lost a sale and money because they finally made the pizza. I won't order from FBI again and not because of this one issue but because they didn't call to apologize or reset expectations about the delay etc. Not good business people and there are a lot of choice. I expect that FBI will go the way of the doo doo bird if they do not improve service.