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| - I go to Copa Cabana 2 times a month with my boyfriend and have tried all the other locations, and I have got to say that I am so dissapointed. I was convinced to try this location as I heard good things about it, and Winterlicious is going on. I had made reservations for 8:30 and got there at about 7:30 pm. The hostesses took our name and reservation info and told us we would have to wait until 8:30 regardless, which is completely understandable. However, the hostess offered that if we were interested, there is an island area with high seats that was available. I immediately said yes we will take it, as we have never tried that before. She said okay we will clean it up for you have a seat. So we waited, and waited, for about 25 minutes, then she came back and asked about our reservation information again... We gave it to her and she told us there is no such reservation in the system... Not sure what happened but I told her maybe there is a mistake in the system, but we told you that we're okay with the hightop table so we don't really need to reservation anymore since you said you would seat us there. She said okay, 10 minutes passed and we were still not seated. From the time we walked in to this time, the table was ready for us and we had not been seated. So I approached the hostesses and said do we seat ourselves or how does it work? She said "Oh you WANT the high table?" ...I said yes I told you that twice , and it's been ready, and after this we were finally seated.
This wasn't the main issue. When we were approached by multiple men serving the meat, I had asked for well done (Which I do everytime I go to Copa Cabana no problems ever) and I was actually questioned by two servers. One told me "How about medium well is that okay?" and the other told me "Oh you're not pregnant it doesn't matter don't worry", which really dissapointed me. I had asked for well done, and I was paying 40$ to eat meat that was WELL DONE. One server questioned me and the other tried to bargain with me. I said it's okay and kept eating the appetizers.
What really bothered me is that a group of guys came and sat beside us, they were evidently regular customers and we had offered to moved over to make space for them and add another chair. When they sat beside us, they told the SAME server I had, that they wanted it well done. He did not question them one bit. He said "you got it! " and brought out 3 different types of meat within 15 minutes and from each meat he gave them a large amount and it was clearly well done. At this point, I was very dissapointed as I had only received 3 different meats well done and very little portions of each within my 2 hours of being there.
Very dissapointed...
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