Environment - 3 Stars for the look of the restaurant. First sight walking in seems like a take out area, then back of the store is a restaurant setting.
Customer Service - 2 Stars. I have a thing about judging customer service based on having my glass of water always full.. server walked by many times and I'm sure she saw our emptied glasses but she waited until we requested more... went around 6PM, restaurant wasn't busy... only 2 tables including ours were occupied and one server. Cutlery was already at the table, but mine was dirty so I grabbed it from another table. Server never asked how our food was (it was our first time there so they should really take care of their customers to make sure they become returning customers)
Food - 2.5 stars, chicken was okay in terms of flavor... I could only taste some seasoning on the crisp skin of the chicken, but throughout the chicken it was all salt. Chicken wasn't dry which was good. I was expecting something like Nando's but guess my expectations were too high... yuca was okay- again.. salty (hence why our waters were always empty). Caesar salad was basic with "homemade" croutons which were soggy. Hot sauce was actually mild and mild sauce was very bland.
I also read on yelp that their prices went up which gave me a sign that this place would be busy and poppin.. but it wasn't.
Overall, I would come back to this place but as a last resort when craving Peruvian food..