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  • Truly a service over a business. My mother was in memory care for Alzheimer's. Hospice informed us that it was time to start making final arrangements. Our Catholic Parrish "unofficially" recommended Kraft-Sussman. Compassion is the first word that comes to mind. Prior to my mothers passing we sat down and thought about what type of services we would need. No pressure and an explication of all services available. Absolutely no money up front. The night of my mothers passing, it was Laura Sussman herself (owner) who came for my mother and personally offered her condolences. Our funeral director "DJ" took care of absolutely everything from start to finish. He walked us through step by step and listened to our wishes. Never was there an attempt to up sell. Even told us ways that we could save money. DJ answer all of our questions immediately by phone or email, no matter how ignorant the questions may have seemed. Being the first time I've ever had to plan a funeral I assumed the big two companies were my only options. The family at Kraft-Sussman are head and shoulders above, not only on price but especially on service. They treated my family and mother with the utmost respect and dignity. I recommend families of all faiths to utilize the services of Kraft-Sussman. They will treat your family as one of their own.
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