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| - 300% mark up on screws!!!!! Have I got your attention? Let me start from the beginning. I was out of the country for a year with the military and the trailer wasn't being used. Upon my return I took my 2004, 33FT 5Th wheel to La Mesa RV (Mesa, AZ). My goal was to have them inspect the unit from bumper to bumper and identify anything that needed to be addressed, specifically on the operational side. I was told by the service advisor, Jose Campos that the 30 point inspection covered everything that I was looking for and the cost was $300.00. I also identified some cosmetic items, that over the years the AZ sun has taken a toll on. $2607.70 later my unit was ready to be picked up and enjoyed. A week later I was on my way to San Diego, CA when I stopped in Yuma, AZ to refuel. To my dismay, I looked between the wheels and saw the leaf spring shackle hanging on the ground. Something that was supposedly addressed in the initial 30 point inspection. *Shout Out to RV WORLD in Yuma, AZ. They were able to squeeze me in and make the repair so that I could enjoy the rest of my trip. If you ever get in a bind and need assistance with your RV/Trailer in Yuma, AZ I highly recommend them. After e-mailing Phil Bergeron (service manager), letting him know how disappointed I was in that the 30 point inspection wasn't conducted thoroughly , Phil offered to refund me the cost of the inspection $300.00. Unfortunately the NIGHTMARE with La Mesa RV doesn't end there. Once arriving to my destination and fully hooking up the trailer, my son comes to me and says there is water spraying all over the bathroom. I thought to myself, how is this possible, I just had the trailer serviced. Clearly if there was an issue, this would have been identified in the 30 point inspection and I would have paid to have repaired. At that point I called Phil to see why certain items that they list on their 30 point inspection, could have gone undetected. He again apologized stating that he believes that the technician had not done a thorough job during the initial inspection, they would refund the cost of the inspection and was hoping that once I returned to the valley I would bring the unit in so that they could make matters right. After spending a week in San Diego, not being able to use the toilet, I returned to the valley and took the unit to La Mesa RV to see what "right" means to them. I had a few conditions (1) that the individual (service tech) that performed the first inspection didn't work on it and (2) I wanted to deal with a different service writer. ROUND TWO of the second inspection. Introducing Bill Kuck (service advisor). I specifically requested Bill because when I went to pick up the trailer the first time, Jose wasn't available, Bill specifically noticed items that were missed during the initial inspection/repairs and wanted to make it right. Bill called (06/21/16) and asked if I was sitting down. Once I said yes he proceeded to tell me that I was looking at another $3000.00 to fix everything identified during the second inspection and I do mean everything. This time they put their best tech on it and he went over it with a fine tooth comb. I asked Bill to send me over a line item quote showing the cost and all items that were being addressed. While he was doing that, I went back and looked at my old invoice. That's when it came to my attention regarding the EXCESSIVE mark up on parts. I'm not sure if I was giving this sheet by mistake from the front counter when I picked up my unit the first time but it shows La Mesa RV's cost, plus what I was charged for any particular item. Here we go (1) Part Number ZL933066 Maxx Air, their cost ($21.90) my price ($41.99) a 91.7% markup (2) Part Number ZL501LSW-1 Dicor Sealant, their cost ($5.25) my price ($11.99) a 128.3% markup (3) Part Number ZL44-1208 #12X1 IN Screw, their cost (.24¢) my cost (.96¢) a 300% markup (4) Part Number ZL422-PW-A Dust Plug Rubb, their cost ($2.79) my cost ($6.99) a 205.2% markup (5) ZLB120 Cable Hatch, their cost ($3.79) my cost ($11.99) a 216.3% markup (6) WI058808-01-700 Water Fill Cap, their cost ($3.20) my cost ($9.99) a 212.1% markup (7) ZL24830 Jack, their cost ($97.00) my cost ($164.99) a 70% markup. La Mesa RV has stated, that if I decide to go ahead and fix all the items that were identified in the second 30 point inspection, that they would reduce the labor rate from $130.00hr to $85.00hr. Trust me which I appreciate. However when I brought up the excessive markup on parts to Bill, he simply stated "that's business". *side note: On my way back from San Diego, I had noticed that the La Mesa RV, Yuma location is no longer in business. Maybe, just maybe, that people found out there was another business (referenced above) down the street selling parts without such excessive markup and La Mesa RV, Yuma had to close their doors. Not enough space to continue the rant how horrible this place is. Take your business elsewhere.
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