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  • Where do I begin? I came in with low expectations when I saw its location. But yet, they managed to bring the bar down even lower. Let's start with sharing the same parking lot of a tittie bar. But I still went in, remembering it's just a place to sleep while passing through town. Everything seemed to work just fine. The hotel room itself wasn't half bad. Better than most motels, yet I paid a $10 resort fee here. Not sure what considered it as a resort but that's common for vegas. But that's not why I'm writing this review. This is for the customer service. At 2am, the fire alarm is going off in my building, building 3. A hour goes by, alarm still screaming and security can't shut it off. During this time, no one is trying to accommodate our disrupted stay. So finally I just packed up and checked out. After a refund attempt was a failure, I had to go through the traveling site I used. They understood my concerns and still refunded me after the hotel refused with them as well. Their excuse was because I was there for 8 hours. Seriously, are you serious Fortune? If you're looking to redo this hotel (according to the inside construction) I'd also redo the staff. Bonus, only a 10 dollar pet fee.
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