I have been a patient for almost 2 years now. I called today to make an appointment and was greeted with the RUDEST most smart mouthed unprofessional person I have ever spoken to! Her name was MICHELLE (she refused to give me her last name). I was taken aback by her complete ruddiness it was appalling! Trying to make my yearly appointment, clearly I know I need to call several months in advance in order to get an appointment and THAT is what I was trying to do. I really don't need a smart mouthed bitch answering the phone! This makes your practice look HORRIBLE! Your phone staff is your first point of contact with the public and that person should be the happiest person on the planet as they are representing your business! I will be contacting her supervisor!