I want nothing more than to give more stars, but out experience so far has been half and half. Our sales woman was great. She answered all of our questions about organic mattresses, and if she didn't know the answer, she called the company. Where they've dropped the ball, unfortunately, is delivery. They have had our mattress now for 1.5 weeks and because "everyone was on vacation" they can't coordinate delivery for another week. I understand that it's a smaller store, but I still feel like 2-3 weeks to wait for home delivery after we already waited 2.5 weeks for the mattress to be delivered to the store is a bit ridiculous.