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| - Since we've been to the Henderson location, we had high expectations when we went here. The food were great just as we've expected, however the service was a whole different game.
We came in just this past Saturday for dinner and when we entered the restaurant there was no host person or anyone to greet us. We waited thinking that maybe she/he was seating another party. The bartender saw us but didn't make any further eye contact. There were 3 servers and they're all too busy to notice that we've been standing there for a good 3 minutes. When the hostess finally came out from the back of the house, she was in no rush to get to the stand. We finally got seated and a lady who appears to be the manager started off by apologizing and informed us how short staffed they were. We told her we understood and patiently waited whilst she got us our drinks. We then proceeded by ordering our food. Then when we wanted to order a milkshake, we were told that she has no barista scheduled and the only thing she could get us from the coffee bar will hot chocolate. Baffled but understood that she does not know how to make a milkshake we didn't push the issue any further.
The food came but the service went down hill from there on. The manager stopped by once right before we took our first bites to ensure that everything is to our liking. Our drinks were not refilled, we had to ask the hostess to refill our drinks. We never saw a server or the manager ever again.
The hostess was the one who brought us our to-go boxes, cleaned our plates, and initiated the request for our bill. A server came to bring us our bill and throughout the duration of dinner he was serving a bigger party just 2 tables down from where we were seated, but he was too busy to ensure that everything is a ok. We paid our bill, still left appropriate tips even though the service was lacking to say he least.
The awkwardness continued when the server offered my son a cookie as if they knew that their service have been lacking the entire evening and tried to make up for it. We declined the offer as, it was appreciated, however a cookie does not make up for the entire experience. Although cordial, they've made us feel uncomfortable and reluctant to return. Kudos to the hostess as she tried her best with the situation she was presented. However short staffed you are, you should not have made it the guests' problem to accept.
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