Except for the egg fried rice the food is mostly really good; particularly the crab angels. The egg fried rice doesn't seem like rice at all it is as if they just mixed scrambled eggs with white rice. Everything on the menu is accompanied by either white or egg fried rice.
As we wanted chicken fried rice and we didn't want to waste the rice that comes with the meal my husband asked for a substitution. The woman that answered the phone couldn't hear him so he had to keep repeating himself. When she understood what he wanted he had to wait for a manager to approve the substitution and tell him the charge. It seems that substitutions are unusual for this place and the fact that they have trouble hearing you makes them very complicated. We would want to substitute the rice every time we ordered, and it just isn't worth the headache.
After we got the food I called because we didn't get any egg rolls. It turns out that they didn't come with our order but trying to learn this was very frustrating. I had to confirm my order 3 times before I learned that they don't come with large meals (only combos). As they didn't give us a copy of the receipt I have no way of confirming exactly what we ordered (I am pretty sure that we got a combo but will give them the benefit of the doubt).
We order Chinese food when I am not up for cooking for the family. The terrible egg fried rice and the inability of the people to hear you have ruled this place out for us.
ps: I know that it wasn't a phone reception problem because my husband asked about it. It is the noise at the restaurant that is the problem.