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| - Yes you are seeing stars. This is definitely as good as it gets.
28th Sept.
It is 1920 and I just got off the phone with Service manager Stephanie. Didn't I just turn in the survey requesting to speak to a manager 30 minutes ago? D*mn she's fast. (Houston we just located Wonder Woman and she's in the service department of Audi Las Vegas). lol
The follow up call took place because of some current of events that happened during my first visit. When I picked up my car after the revised review, Mario and Billy stressed their deepest apologies about how that visit went. As you saw in my original review, there were some issues, that have since been resolved, that restricted me from rating my experience with 5 stars. Explained to me that Audi has very high standards whether it be from sales, or from the service department, the overal experience falls back on the team as a whole. I reached out in my Audi survey. Sept. 28th 2015 at about 1840 is when I took the survey. At about 1900 is when their service department called back. It makes a difference when the whole team is involved. Granted it took me to do my survey to get attention, and shine the light where needed, I had to show my appreciation and voice it to the right person. Thank you Mario for directing me in the right direction, and for Billy doing his best to instill that trust back into me.
I have yet to purchase a vehicle from this dealership, but if the service department staff fights to keep their clientele in good standings the way this team did, then I wouldn't see why it would be any different in their sales team.
Good job Audi.
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