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  • My original draft review was negative stars. I went in looking to buy full winter gear for a family of four but got zero attention or service. Not even a greeting. I ended up buying two snow suits for my kids and asked the cashier about their promotion going on but was told it didn't apply to my purchase. I was at another location and was told that I should have received a gift card. So I went back, ready for battle. However, I was met with such a lovely, lovely saleswoman. Not only did she help me with finding an awesome winter coat for myself, she resolved my gift card dilemma and spent so much time turning me from an angry customer to a very happy customer! I don't think anyone else at that store would have provided the same level of service. She was a problem solver and did so happily. And it felt genuine; not a fake ass kisser in order to make a sale and get rid of you. You know that type! As a matter of fact, that same snarky cashier that made the initial mistake was there and I literally could see her roll her eyes as my saleswoman took so much time correcting the cashier's mistake. I went back a third time and husband found winter boots and coat. I was sad the young lady that helped me with my coat was unable to help me on the floor because she was on register duty that day. I would have liked for her to have received the sales commission because she single handedly turned this review from negative stars to five. We got great service from another salesman that day and snarky cashier was not there. So it was another awesome experience. It is a smaller store than the St. Cat's location but has a great selection. If you're looking for something specific it's better to call ahead to make sure they have it in stock or at least order it for you so you don't leave empty handed.
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