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  • Brought in my shifters to get repaired. They call me two days later and said they are ready. I go to mount them on my bike and they're still broken. Instead of wasting more time by taking the shifters off the bike, I bring in my entire bike and ask them to do the shifters again. The guy charges me again to do the same job he said he completed before. I asked him about it and he told me he did "everything for me" whatever that means. I just wanted my shifters to be done I never asked for anything else. Poor communication and just not a good way of doing business by doing something different than what a customer asks for.
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