I tried this place with a Groupon Now deal. I'm not sure if my experience with the front desk was because it was a crazy-Groupon day or what but the front desk here needs a little help. I called several times trying to get an appointment only to be sent straight to voicemail every time. I was trying to plan my day so I really wanted to talk to someone to find out when I could come by. I left 2 voicemails over the course of the day and never heard back so I finally just went in around 2. When I showed up, no one was at the front desk so I stood there awkwardly for a few minutes until a girl (who appeared to be just sitting down hanging out) got up and 'welcomed' me, went and got the owner and got me with the next available stylist. I didn't really feel welcome or comfortable at all.
On the positive side, my stylist, Maggie B, did a wonderful job! She gave me the best shampoo/head massage I've ever had and was very sweet and attentive. I would come back for her for sure! She really took her time and made sure I was happy.
When I was leaving, the staff must have finally had time to return my calls because I got two calls (from the stylist's personal cell phones) asking what time I wanted to come in. Kind of weird. Apparently the owner is the only person that can do anything at the front desk but doesn't regularly answer phones or book appointments.
Overall, the experience wasn't very good but the stylist was wonderful. I'd go back for Maggie but don't expect much from the owner/front desk.