I have had some issues with this location. I have had rapid orders that took 5-10 minutes longer than the projected timeframe. But my biggest issue was my last visit. I ordered a loaf of asagio bread as a rapid order. When my order came up it had a note to speak with a manager on it. I speak with the manager and he says that the bread I ordered was out and he can only make a swap for something else, he can't credit my account for the bread they sold out of. I literally had to call the customer service line to have a credit issued. The woman who helped me was surprised as well. The customer service rep gave me a credit of $10.00 which was more than my whole bill. I was happy with my customer service number experience, but big fail for the manager on duty that day.