Great place to have fun for the whole family! Staff definitely needs to relax a bit, we do sign a waiver on entrance, and probably a good idea to not talk about customers while they are present . You tell someone to follow a rule, now give them a minute to get over to the toddler and enforce it or you can always approach the child yourself instead of yelling across the room obviously not having the child's attention. I would say other than the few with a stick up their butt enjoyable place!