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  • I arrived in Phoenix on Christmas Eve and had reserved a compact car or perhaps smaller, or it seems maybe it was a "we pick for you" deal, guaranteed compact or larger, can't quite recall. Anyhow, the employee at the counter told me I would get a Nissan Versa or similar and I told her there were three people and it would be tough to get our luggage in the trunk of a small car and that was not what I expected. She didn't offer any apologies. When I went to the garage, I pulled out my phone while waiting at the booth and Googled what a compact car was defined as by Dollar. A man came up behind me and obviously heard what I had said and asked if he could help, and stated he was the manager. I told him my concerns, and he says "Merry Christmas, pick out any car over there". Totally made my day and I picked out a nice 4 door sedan. Although I can't recall the exact details, bottom line that was a great customer service experience. Thanks Dollar!
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