Update: I have emailed the company twice with no response. The lady that referred them to me also emailed them to see if she got a response and she did. Beyond annoyed now. I posted on their Facebook page with a pic of what we asked for and what we got, and it was deleted. So I reposted it. They've also "disputed my review" of them on WeddingWire. They can do all that, but they can't respond to an email asking for an explanation of a pretty terrible $400 cake? Unprofessional is an understatement.