My brother shotgunned it during a leave from Iraq, and gave the entire family one weeks notice to book it to Vegas in February of 2010. He chose 'A Special Memory' for his ceremony and everything went great on my end as a guest. Our Chapel room seated a good 40-50, was clean, nice, and there were a few cute places to take pictures outside. I can't comment on prices or customer service, but knowing my brother, it must have been reasonable and the people obviously didn't piss him off... they're still standing.