There are two parts to this review. First, the good. I brought my car in through Allstate after getting rear ended. The team at the Service King I went to got my car in, had the rental setup and took care of the damage and returned the car to me in the pre-accident shape. I was pleased very much with the repair work and ease of the rental car process.
Now, the bad. When I dropped my car off, my son left his Ipod touch in the car. When I picked the car up, it was gone. I know there are pictures taken, but they aren't taken while I'm there so what's the point of the pictures? I called the store and eventually talked to the regional manager who said they'd get back to me with a fair resolution. Here we are 3 months later and never did I get a call back or any resolution. I'm extremely disappointed in the follow up.