I have a home warranty with Fidelity National Home Warranty. My warranty company dispatched Veterans to my rental property to look at a clogged garbage disposal unit. I was VERY worried and very skeptical reading these other reviews. I was pleasantly surprised when I got a quick call from the workers who were at the property. They determined that I needed a new unit and put one in without hassle. Easy! I was very happy!
Perhaps some of their other negative reviews are due to the actual warranty company handling the claim? I use Fidelity because they seem to stand by their contract and honor their claims. I've used other warranty companies that would fight every claim and try to dispute charges?
Anyway, happy camper here with both Veterans Plumbing and Fidelity National Home Warranty.