I'll start off by saying that I'm completely biased toward Handel's. I'm from Youngstown, Ohio where this ice cream chain originated not 10-20 years ago, but 70 years ago. Because I've been eating this ice cream since the 80s, this ice cream is my standard and what I use to compare everything else.
As far as their service procedure, one person is at the window and he/she takes your order, makes it, and cashes you out. Everything is made when ordered, including hand packing the pints and quarts. There are no seating areas aside from a few benches. This is the way it's done at the original Handel's on Market and Midlothian in which you go and wait at least 15-20 minutes in line and you eat ice cream inside or outside your car. Should they continue this procedure like it's 1945? Absolutely not and hopefully they'll make some changes. For now, just be prepared for the wait and to enjoy your ice cream somewhere else beside a table or bench.
We shared the banana split this last visit and it was the same delicious ice cream as it always is. Some may think the sweetness and creaminess factors are high, but they are just right to me. 70 years worth of satisfied customers will also agree with me.