I live in the neighbourhood, and it's really a love/hate relationship. Depending on the time of day, the people working, or the people inside, your experience can definitely change. Many of the staff are rude or unaware that their presence is needed, and sometimes they pretend dealing with something in the back is more important than serving. I buy bread here, mostly because it's easier than going to the grocery store. But sometimes I would rather go all the way to the store to avoid this place. Obviously they have the custard tarts that everyone loves, but their other pastries are so mehhh. As a pastry lover, it's a bummer.