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| - UPDATE: 6 months after dealing with Findlay RV I received a call from the GM. The manager was very apologetic for my experiences and said he would address the issues. He also said he would refund my out of pocket expenses that insurance didn't cover with me bringing up any money. I was very impressed by the way the manager addressed the situation. I hope the service department customer service and their work gets a big improvement from management before they lose more customers.
HERE IS MY ORIGINAL REVIEW:
SERIOUSLY: STAY AWAY!
If you're in a hurry, here's my review in a nutshell: absolutely deplorable service, shady and irresponsible business tactics, and mechanics who cut every corner they can! I seriously wish I could leave a review with a negative amount of stars.
If you're STILL considering leaving your RV with these people, please continue reading.
We live and travel the U.S. in our travel trailer. We had a pipe spring a leak under our shower and needed to get our trailer somewhere fast while in Vegas. We had a mobile RV repairman fix the broken pipe but we needed to get the rest of the coach checked out for damage. The only place with any availability(wonder why) was Findlay, so we booked it. BIG MISTAKE.
When we brought it in on a Friday, we left it there over the weekend because they didn't have time to look at it that day. On Monday, they told us we needed to get new insulation under the ENTIRE coach. The replacement for ALL insulation was about 1k, they told us. Our rig is a 2014 (new from the factory) so we immediately filed an insurance claim. It took the insurance people all week to agree to pay for the new insulation, so it sat at Findlay all week. While we were sorting all of this out we had to deal with the crabby jerk who sits behind the desk and answers the phone. She(Brandy) was beyond rude every time we spoke to her, and could have cared less about our situation.
On Friday, a week after we dropped it off, they said they had the go-ahead from the insurance to begin working on it. Problem was, we were scheduled to go up to Utah and spend several weeks there for the Christmas holiday the next day. We would be gone for two weeks, so we assumed they could fix it on the lot (which they estimated would only a couple days) and then keep it there until we drove back. NOPE. They said once they finished it, we would have to pay $50/DAY for them to hold it there. So, we had to pick up our rig with sopping wet insulation and drive it to a storage lot in vegas and store it without it getting fixed. Wow.
When we got back to Vegas on January 1, we brought our back in to Findlay to get the insulation fixed. We had them drop the insulation and call us when it was was down so that we could examine it for mold -- we didn't trust there word on it at all. When we got there, we saw that only the very front of the insulation was pulled out(less than 25% total). When we asked about this, they told us "that was the only area with water damage." This was so shady -- they had quoted us and the insurance company about $1k to remove and replace ALL of the insulation, not just part of it. We approached the manager about it and she told us that was all they were willing to do.
They told us it would be done the next day, and it took them four more days to finally complete it. When we finally picked it up, the underbelly looked like absolute Sh*t. There were pieces of insulation sticking out everywhere. Dealer also refused to fix any of the horrible work, I guess horrible service work must be their standard of service!
When we arrived in Salt Lake City, I opened up the pass through boxes to put some storage inside and discovered that the mechanics had drilled the screws for the insulation up into the storage boxes! There were about 10 exposed screws sticking straight up like land mines. I was extremely upset about the way that we were treated at Findlay but this just added to the horrible experience.
Moral of the story? If you are looking for an absolutely certain way to ruin your RV and your day/week/month, go to Findlay!! If not, please for the love of all that is holy, go elsewhere!!!!
***Update*** Our insurance company tried for 2 weeks to contact Findlay in regards to the screws sticking up throughout the floor in the pass-through box, however it took the insurance guy calling for repeatedly for 2 weeks to get a return call. The dealer has also refused to fix the damaged flooring unless the trailer is brought back directly to Findlay (We are 7 hours away in SLC)
STAY AWAY!
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