| rev:text
| - I had my wedding at the Treasure Island pirate boat (yes, they have a package for that)!. The actual ceremony ended up beautiful, but the service throughout was awful. Here are the pro and cons:
CONS
CHAPEL
Lack of clear directions:
o Was never given a plan on what to do that day.
o Was never told that a pirate was going to come down w/ the ring - we found out about it by looking at youtube
o Was never told where to go after the salon appointments (was told that there is a dressing room for bride before the wedding, but was never told where)
Poor Department Coordination w/in TI (and the package includes a "wedding coordinator," but the contact lacks the follow through):
o When asked about connecting buffet lunch as part of the wedding, instead of coordinating w/in the TI team, I was given the phone number to the buffet manager
o When asked about booking rooms, I had to speak to front desk for a certain amount of room blocks, instead of the coordinator working w/in TI
Was told to bring our own CD the day before the wedding to make sure it plays on the ship. The testing was fine, but did not play during the ceremony. The bride told the coordinator to ask the groom on what should be done as far as the music, the coordinator said yes, but the groom was never informed about the issue. Viva Las Vegas by Elvis was played, which was very inappropriate for a wedding. We were very upset about it - had to make sure all the dvds we had on the ceremony be fixed to our song.
High turnover - when I emailed, I had to change contacts about four times
FRONT DESK
Was given "guest check in" - the person who helped us was very rude, unaccommodating, and unhelpful (why would you have that to work the guest check in?).
We actually got checked in by someone in the regular check-in line, who was actually very helpful. She helped us reserve a room for the bride's mom (to be in the same level as her siblings, gave us an actual room #, but told us to inform the mom to check into it). The room was given away. This was one of the only request made by the bride, and she was very upset the night before her wedding.
ROOM
We paid to upgrade to a mini suite for the Jacuzzi - it was broken, so we didn't get to use it.
PROS
The buffet manager, Matthew Jimenez, was very professional, helpful, and responsive. We were very happy w/ his service and that of the buffet staff.
Good photography vendor - helped us fix the dvd to include our song, which the chapel screwed up on
I would definitely not recommend Treasure Island to anyone.
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