The lady blamed it on my daughters forehead, keep in mind her forehead isn't that big but yet look what I did! She said that's the best she could do but I did better! Also My daughter never moved, she was watching elmo the whole time on my phone. I will never take my youngest their again! Even tho the Lady was nice I think she used that to play it off. To top it off I gave her $40 for both my girls (total was $22) and she didn't know how to count, she was already giving me a $20, $10 and some singles back. She got lucky another lady came and she asked her for help. That same day I heard another Lady ( I believe she's the manager) say they were short $15, now I know why. I regret giving her a $5 tip. My picture is the one that says (Great clips bangs,mommy bangs)