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  • Horrible. We lost our Prius keys and called Diamondback Lock and Key. The dispatch said the cost will be at around $150. I thought it was a great deal since other places were quoting me around $300. I fully explained with dispatch that we need a new key made and told them our car's model year and we needed the smart key that unlocks the door when you are close to the car. This is enough information to give us a detailed quote. They never clarified that was the $150 quote was a base price. When the locksmith showed up, he quoted me $100 OVER the Toyota car dealership - almost $400! I was frustrated because that was a large jump from the $150 quote. The dealership quote was around $325. He said that a new key itself costs $150. After a bit of haggling he was able to do the job a few dollars lower than the dealership price. And said it would take about 45 minutes..... FIVE HOURS later and after calling for help, he was only able to program the FOB to start the car and created a metal key to unlock and lock the car. He said we will come back tomorrow and we agreed that I pay $200. I was ok with all of this because it was getting the work done and getting late. I did question him why something like this would take so long. He said each car is different even though he has the Toyota software. At this point, it was dark and since the I could get into and start the car I was fine with him coming tomorrow to finish the work. When I got back home, I took a look at the FOB and I got ANGRY along with the issues below after I drove the car: 1. He triggered the after market alarm that is now always blinking blue and needs to be taken to a dealer to get that fixed. 2. The FOB was NOT NEW. It was a used banged up FOB. (I was furious about this! Since he gave me grief how a new FOB is $150 and we paid close to the dealer's quote to get this job done 3. The headlights and backlights sometimes works. We think he shorted the circuits, thus why the car alarm is now blinking blue and now this issue. 4. He bent the car's door so badly that it sounds like the door is open when you drive. You can hear the road and gravel. For a locksmith that shows a poor set of skills that you cannot open a Prius without bending the door's frame. Seems like amature hour. Because of this company we had to: 1. Take it to the Toyota dealer who said the FOB was an old one and NOT the right model for this car. 2. The dealership said we can bend back the door and see if it that helps. Thankfully it did. 3. We will need to take the car to a car alarm dealer to fix the blinking blue light. 4. And we still need to figure out about the back lights and headlights. We called the company TWICE asking to speak to the owner. He never called back. I wonder why???? They jacked up our car and I hold them responsible for: 1. The time we lost in taking it to the dealer to get it fixed 2. Selling us a USED and the WRONG FOB for the car 3. Not returning our phone calls 4. Screwing up the circuits which may cost a significant amount to fix which they should pay for. We filed a chargeback with the credit card company and will be filing a complaint with the BBB. Stay away from this company. They cannot own up to their mistakes.
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