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  • Total Wine is much closer to me than BevMo and I probably would never try BevMo except for the unpleasant experience on my first visit today to Total Wine. I went to their website to be sure they carry the rum I was seeking. Then I called and was told they had 8 cases in the store and quoted a reasonable price. They didn't have even one bottle. And the person who helped me, after what appeared to be a very harried "boss" handed me off, told me they never carried that rum in the size I was seeking and that in fact it did not exist. I told her I had found it on their website and had a bottle at home. She looked at me as if I were nuts. I purchased two of the same brand in a larger bottle, only because I needed them for gifts and had no more time to look further. Then I went to the checkout area, which is very bright, many lights. I got in line at what appeared to be the only open register. I looked and saw no one and no indication that any other station was open. After a few moments, a woman got my attention at the very next register, so I am sure I did not miss her the first time. However, being an overly polite person, I apologized for not noticing her, whereupon she explained how there was no reason I should not have seen her. I asked her how and she pointed up. After looking again very hard I did see that numbered signs were over each checkout and that hers was slightly brighter than the lights around it. Then she said that not only was she obviously open but so was, and she pointed down the line to two other clearly open registers. I guess she was having a bad day. Rather than respond in kind, I just became more polite, finished my business and left. Once home I realized I had been charged $2 more per bottle than the price that was listed on the shelf with the product. Okay. It's BevMo for me.
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