Torn between 2 and 3, but I am going with 3.
Came here in July to take measurements and place an order for my wedding tuxedo in October. Arranged to pick it up in another city.
Everything was smooth. I was really happy. Then in October, I go to pick up my tux two days before my wedding, and the clerk at the Vegas location had entered the wrong jacket.
So now I have a potential disaster on my hands, with a bride ready to go all bridezilla on my ass because it clearly must be my fault that the order went in wrong.
I wind up having to bring the wrong tux with me to Vegas. They rush an order for a replacement to arrive at this Vegas location. I go pick it up the day before the wedding (really good thing we chose to fly in a little earlier than planned).
Eventually it all works out. But that was an extra 2 hours of my time (plus $30 in cab rides) the day before my wedding that was completely wasted to "fix" a problem that wasn't my fault in the first place. And no discount was offered for the error.
The only reason I am rounding up to 3 is because everything DID work out in the end. And I am a firm believer that it is more about how you respond to mistakes than whether you make them in the first place. But it was extra stress I just did not need for my wedding.