I have yet to meet this doctor, but as I see it, the negative reviews have to do with the office staff, not the doctor. The reviews I've read about him are all 4 star at other sites. Even though we're affected by the office staff and this can make a visit trying to say the least, it is the doctor who is most important! Once one gets in to see the doctor, you can always discuss with him your concerns with scheduling, etc. I guarantee you he would be interested. It's the only way the doc can know what is happening with office staff! So try to be patient...medicine and accessing it can be a frustrating proposal, but it's dictated by many rules and regulations that the doctor has little to do with. It is also a huge frustration for them!!