Eh. Not the Waldorf's best effort by a long shot. Pros: grounds are beautiful, ocatilla room is nice, and shuttle service to the fashion mall is helpful. Cons: hit or miss valet staff, abrupt front desk service, and an incredibly rude sedan driver. Visits to other WA properties may have spoiled us. Details lacking so the Biltmore too lacks that "wow" factor. Disappointed to have decided to spend our anniversary getaway here.