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  • Kelsey's corporate office: WHAT. THE. HELL?! This location has bright lights, bright colors & absolutely no rhyme or reason to any of it. The atmosphere is loud & trying to carry on a conversation is difficult. Prices of menu items have been increased by at least $1.50 - $2.00. So their Four Cheese Spinach Dip which is $9.99 at most locations it was $11.99 here. Ok, so about that dish.. I went after a movie with a party of four. The exterior is so different & brightly lit that you couldn't even tell it was a Kelsey's. We were seated right away but the server took a while to come. When she finally came we placed drink & food orders. I explicitly told her "I want the Spinach Dip, half pita chips baked & half pita chips fried & I want it TO START." After fifteens minutes of waiting I realized that I wasn't going to be having the dip to start. When it finally came - it came with the rest of the food - it was a huge disappointment. 1. The pita chips were all baked; 2. The looked old, it was crusty & it looked like it had been siting under the heat lamp for long; & 3. It looked like someone dug into it before we got it. I didn't even touch it & asked the server to take it away. The service was TERRIBLE. Our server didn't even bring out the food. From the time our food was brought to us to when she came to check on us it was ~20 minutes. THAT'S when she took the ugly dip away & asked if I wanted something else. Everyone was almost finished eating by then - Really???? I have been to a few Kelsey's locations - now shut down (Brampton & Erin Mills) - & I'm sad to see that a Kelsey's like THIS is still stands. If it is successful I would be shocked. The menu items are limited. The ones they kept are the same as other non-brightly lot locations but just inflated & I can tell you you're wasting your money if you think it'll be better quality food - it's just the opposite. Bad food, higher prices. I didn't eat anything that evening & had my drink. Friends also were not impressed & commented the portion sizes were smaller & quality was lacking - even on fries. I would never recommend this place. The convenience of its location to the theatre doesn't matter.
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