ITS A SCHOOL. and a very good school. If you do not realize you are walking into a SCHOOL and getting services from STUDENTS then you need to check yourself. Go to a full price spa and complain about them, In my opinion this is a wonderful CLEAN well managed school, of young aestheticians, not cosmetology students, they dont do hair there. Anyone who is gonna go to a LEARNING FACILITY and then complain about it, is just retarded. Its like going to Burger King and asking to see the wine list... For the price and the results this is very good. I have had a hair removal treatment, a vascular treatment, and a body sculpt done there, you can not beat the prices. For students.