I made an appointment on-line for this location. I received a phone message from Anna to call back and confirm my appointment. I called and they had no record of Anna or my appointment. They were more concerned with what type of insurance I had than making my appointment. I was practically accused of being crazy and calling the wrong store. Customer service is non-existent at this store. If this is how they treat people before they become patients I don't want to become one. Unbelievably rude women! Now I am calling Nationwide Vision corporate office to vent. Oh, and I am going to Barnet, Dulaney, Perkins Eye Center.