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  • Is it THAT hard to have more than one person working the self-checkout stations during busy times? And WHY GOD WHY do they have a button on the register for you to "Use your own bag"--but then require you to stand, wait and get approval once you push it? I came in yesterday trying to use my own bag, selected the button on the self-checkout register and it took over 5 minutes for someone to come over and swipe their badge. Meanwhile a line of impatient people were waiting behind me. Having more than one employee in this situation would help a lot. Also, the seafood is just not good. When I have the option to go to Heinen's, it's worth the drive to Rocky River so that I'm not wasting my money on sub-par quality fish. They have started carrying locally-grown produce, which is nice, but really... I mean, we live in Ohio. It's a farm state. During the growth seasons I don't see how it's necessary to go outside of Ohio for produce. Whatever. Service is awful. I asked the lady at the cheese counter to "snow" a block of parmesan cheese for me and it was like I slapped her in the face or something. Ummm, I'm sorry for being a customer?! Blerg. This place ruins my mood on a daily basis.
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