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  • The product quality here is 5 stars. I understand that you get busy, but whoever designs your software/process needs to make some changes. It seems really frustrating & timeconsuming & inefficient for the workers. I understand why I was accidentally disconnected on the phone, and why I was on hold over 25min....it is not their fault, and they are courteous, but come on. The menu online is never valid in-person. Is it so hard to pay somebody to input the data or synch it up with your workers cashier/inventory system? It doesn't seem to matter the time of day, either. I always read the menu online & have a list ready of like 8 choices, but it's never worth the effort as I always end up with what they have instead (and it usually isn't even on the menu online). It's so timeconsuming on the phone & also is the same way inperson, as they check every strain, never have it, have to make suggestions...it makes sense why I was on hold for so long if you have to do this with each customer. Poor workers! I almost feel bad even asking- do you have this, that...there has to be a quicker system. It is the same way at the Strip location. As the 3rd hour since my delivery request rolls on (I was told they stop taking orders at 2pm), I dunno if I will go back again. It's a giant pain for what I feel should be pretty simple.
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