We used to go here quite a bit and just recently visited again. I will break it down to the pros and cons.
Pros:
Beautiful outdoor space
Good quality food
Cons:
Inside eating area was dirty/out dated
Customer service is definitely lacking
Long lines (only one cashier at lunch time)
About customer service:
My salmon was raw on the inside. Not under cooked- it was raw. I took it back up to the counter and they gave me attitude. The guy said "that's the way we make it here." I felt as if I was inconveniencing them. They said "we can make you a new one but you're going to have to wait- there's a lot of orders ahead of you and the salmon takes time." I waited, and waited. Everyone in my party was done eating already when I finally say down to eat. I think for the reputation they have they could do a better job making people feel welcome. I didn't actually kind having to wait- but I do mind the way I was treated.
Also, there were so many flies and Mosquitos when we were there this last time. They are re-seeding the lawn and there were puddles of standing water.
In the inside dining area there were stains all over and it smelled musty.
I might wait some time to eat there again.