Beware of their scare tactics. I had about 20 bees around my porch and spoke with Rick. I asked him if I should get this addressed now or should I wait a day to see if they go away. He convinced me that waiting was not a good idea. They get your credit card info then tell you the cancellation fee is $275.00, but Rick said, "No one ever cancels". The Tech came out in an hour, but by then all but a few bees were around. So, these were scout bees that I saw. I spoke with Tom, the owner. He will talk down to you and try to convince you it is best to treat the area they were flying around, even though there is a high likelihood the bees would not come back. He said it is their policy to not recommend to wait if the customer sees more than two bees. Sounds like an excuse to get the $275 out of your pocket and in to his. Tom will not cut you a deal and will charge you the $275.00 regardless, if anything is done. I don't know how they can treat customers this way and expect any repeat customers. I learned my lesson. If you get bees, wait at least a day before calling anyone, and I wouldn't call this company. I feel like I just paid for extra under coating on my car. I was the sucker born every minute yesterday.