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| - Gotta disagree with the other reviews that say the staff is "friendly" - I'm actually going through the list of employees in my head trying to figure out who's being referenced here - some of the artists are cordial but I wouldn't describe anyone as overly friendly or customer service-oriented at New Tribe - certainly no one's looking to make a sale or endear themselves to customers in any way.
In particular I'm talking about the greeting/cashier staff here - you'd think they'd be the ones most likely to be primed on proper customer service but unfortunately they're the ones most likely to turn you off the whole tattoo/piercing experience. But given the type of "walk in" clientele they're likely forced to endure, I can't say I blame them.
Having said that, I've had excellent experiences here, both firsthand and as a 'handholder' and witness to my friend's piercings and tattoos.
PIERCINGS:
* I always have my piercings done by Amber. She's done various cartilage (ear) piercings for me and they were all professionally pierced, healed well and didn't give me any trouble. Amber takes the time to talk you through the piercing process (none of the piercers skip any of the important details - you can tell they follow the rules and it's a good thing!) and is a perfectionist when it comes to aligning your piercing and making sure it'll turn out right. It's basically a no nonsense operation.
* I also tagged along for a friend's first time ear piercing (like, the standard ear piercing) and while she was a bit freaked out, she handled it like a champ and there was no better person to do the piercing than Amber.
* Finally, I was unfortunately forced to tag along for my (male) friend's genital piercing and while I can't say it was an enjoyable experience to begin with, the guy who did the piercing was quite terse almost to the point of being annoyed. I can't really say I blame him as this friend is particularly annoying as well.
TATTOOS:
* Don't bother trying to make an appointment over the phone, even if you know exactly what you want, where you want it and have an idea of how much you want to spend. They absolutely will not book your tattoo appointment over the phone - you have to go in and show them what you want. Sometimes the tattoo artists are there and can quickly take a look and give you an estimate, if not they'll make an appointment for you.
* I had a small tattoo done by Stuart and he's a truly "no nonsense" guy. No small talk or chit-chat, and you almost get the idea that he doesn't like you while he's working on you. But really I think that's just his personality. My tattoo faded quite a bit within a few months and Stuart retouched it for free (as per the boutique's policy of one year) without any trouble. I would not recommend him for a first time tattoo as it might scare you off getting another one.
* A friend of mine had his first tattoo done by India and she was super easygoing and sympathetic. I sat with him in the tattoo space and she talked to us both while she prepped him and basically set him at complete ease. I would highly recommend going to her for a first time tattoo as she has the friendliest disposition of all the artists at New Tribe, from what I've seen!
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