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  • My friend and I are vegetarian and thought Fresh was a great idea for a niceThursday lunch to celebrate his recent promotion. He got the 'Beach' bowl for $14, which was supposed to have fried zucchini and peppers, dried tomatoes, sprouts and avodado on a bed of brown rice. Now, if someone comes over your house and you're cooking for them, you don't just put a bunch of cut ingredients in a bowl and serve it, do you? No, you do something with it -- cut up the veggies, toss it, add some sort of spices or flavouring, etc. Instead they serve the saddest looking restaurant meal we had ever seen: just some uncut cooked veggies on a bed of very oily brown rice. Unappetizing to say the least. I myself got the bbq veggie burger. It was uninspring, but nothing I can complain about too much -- basically just a normal veggie burger. I also asked if they could put a bit of red onion on my burger because I love red onion and noticed it didn't have it. My friend then decides to order fries to fill himself up because his meal is so bad. Somehow, they also messed up the fries, which were still raw in the middle. We were quite fed up by this point and sent them back. Finally, the bill comes and they've had the nerve to charge $2 for a bit of red onion on my burger. Apparently, $10 for a veg burger without fries wasn't enough, and the red onion counted as a 'side.' Earning loyal customers right there they are. This was the final straw. We call the manager over and explain the list of complaints, with the point that after all that the last thing they should be charging for is $2 two raw red onion rings. She brusquely replies, "Well if you didn't like your meal you should have told us and we'd take it off. As for the onions, it's an extra and that's $2." Two things about this. First off, we all get bad meals in restaurants, and very few of us send it back. It's just something that happens. Second of all, you shouldn't mess up fries no matter what. Third of all, any restaurant that wants customer loyalty should not charge their customers $2 for a bit of onion on a burger. And if they do, warn the customer when they order as a courtesy. Mediocre/bad food, and no sense of customer service. Avoid.
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