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  • Berge actually deserves NO star! I am so deeply disappointed in the service I've been rendered. Here I am going on four weeks after signing papers- I received a phone call telling me that the paper work done on my loan was ALL wrong. I was told that TOM messed up and put down that I was putting down 4k instead of the 2k that was agreed on and when he tried to "run it thru" to correct it- the lender flat out denied me. I cannot understand how all of the paperwork was wrong! I was then told that I could get a loan through Wells Fargo but that my payment would be much higher. When I asked to speak to Tom I was told that he was in Vegas and that MJ (whoever that is) had this dropped on her lap to take care of it. She gave me a story about how her brother was in the hospital with cancer as to make me feel sorry for her since it had nothing to do with my transaction. I asked her if we would be able to keep the original financing and bring in 2k more. (I know, dumb. But I asked mostly to see what my options were) Anyway, she proceeded to tell me that it was all wrong. Somehow the rate came up and she said that I had never been approved at the rate I could have sworn I signed with. (This JUST happened so I still have to go home to look at what I signed). I was told that I needed to bring the vehicle back and that they still had our Trade-in. I am so saddened mostly for my children. Our trade in was pretty much falling apart so this upgrade meant a lot to our family. I don't understand how this dealership can get away with all of this. This is so wrong. I am going to social media, the Attorney General's office, and the AZ dept of Financial Institutions to ensure that this doesn't happen to anyone going forward. I seek only justice, yes justice because this just isn't right. They have NO regard for families who trusted them. Families who THOUGHT they finally found a good thing.
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