Thanks yelpers for all of the input and reviews. My wife and I are in an exhausting search for a small SUV/Crossover that she actually likes. We have driven no less than 9 vehicles, new, used, certified ...all of it. Looked at her tonight and said what about Carmax? She said sure okay as they are sure to have one of everything on the lot. Well reading so many negative reviews seems as if it may have saved me some frustrations down the road with empty promises. THANK YOU YELP!!!!!